Cancellation & Refund Policy

1. Subscription Overview

MrCAPI offers software-as-a-service (SaaS) subscription plans for lead management, automations, and ad Conversions API integrations. Billing for all plans (Starter, Professional, Agency, Enterprise) operates on a recurring monthly or annual schedule processed securely via Razorpay or direct bank UPI transfers.

2. 14-Day Free Trial

All new organizations receive a 14-day free trial to evaluate MrCAPI's features with no credit card required upfront. No billing occurs during the trial period. If you choose not to subscribe at the end of 14 days, your account will pause automatically with no financial penalty.

3. Subscription Cancellation

You may cancel your subscription at any time directly through the Organization Settings > Billing panel in your CRM dashboard or by sending an email request to [email protected].

• Upon cancellation, your subscription will remain active until the end of the current paid billing cycle.
• You will not be billed for subsequent billing cycles following your cancellation request.

4. Refund Policy

Because MrCAPI provides non-tangible digital SaaS services with an upfront free trial period:

• Standard Subscriptions: Payments are non-refundable once processed for the active billing cycle.
• Service Outages or Billing Errors: If you experience a double charge, erroneous duplicate transaction, or a verified platform outage exceeding 24 consecutive hours, you are eligible for a 100% full refund or pro-rated service credit.

5. Requesting a Refund

To request a refund for billing discrepancies, please email [email protected] with your Payment Reference ID / UTR Number. Approved refunds will be credited back to your original payment method (bank account, credit card, or UPI) within 5 to 7 business days.